Season: Autumn/ Winter
1. Manual measurements may have 2-3 cm error.
2. Clothes for the two legs, pls pay attention to chest girth, And for four legs, must fit for chest girth and back length.
3. For the growing puppy, you’d better choose one bigger size.
1.Russia shipping mode using “AliExpress Saver Shipping(Seller’s Shipping Method)” or “ePacket”,Both of they can get tracking information.
2.You receive the item should taken 15-45 work days（Brazil is 50-60 days). If you have not received your shipment , please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
3. Our default shipping is China Post Ordinary Small Packet Plus, single orders over 5dollars we will send China Post Registered Air Mail.
China Post Ordinary Small Packet plus Tracking information is not available.
China Post Registered Air Mail Tracking information is available.
The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Please add another 5-10 days as a delay.
1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2. Payment must be made within 3 days of order.
3. If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1. If you are not satisfied with your purchase, you can exchange the item. The buyer is responsible for all further shipping fees.
2. The buyer must contact us within 3 days of delivery if they wish to exchange defective or incorrectly shipped items.
We maintain high standards of excellence and strive for 100% customer satisfaction!
1.We request that you contact us immediately befoere you give us neutral or negative feedback.(1-2 days to give you a reasonable satisfaction with the solution)
2.If you like this product, please give us all 5 stars
Question: I am not sure about the size ?
Answer: Do not worry,please tell us the size of your dog , we will suggest the size for you !
Question: When will you send my order ?
Answer: We usually send your order out in 2-5 days.
Question: Would you please low value on my parcel ?
Answer: Yes,We usually do this.
Question: When time is ending and I do not get my parcel,What should I do ?
Answer: Send us a message to extend the protection for you.
Question: When I get the parcel,the item is broken or have other problems.What should I do ?
Answer: Please contact us as soon as possible and 1-2 days later to give you a reasonable satisfaction with the solution.
4 GREAT REASONS TO BUY FROM US:
- Over 37,000 happy customers worldwide
- Real people on our support team ready to help
- We proudly offer a full satisfaction guarantee. Our highest priority is to make you happy, so every order comes with a 60-day money back guarantee!
- 100% Safety & Security Guaranteed. At freshevum.com, we take your security and privacy very seriously. Shop safely using the world’s most popular and trustworthy payment methods!
BUY WITH CONFIDENCE
We truly believe in the best customer support, meaning we will do whatever it takes to make sure you have a positive purchase experience. We respond to emails within 24 hours and always make sure all your concerns are answered ASAP.
- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
- Risk-Free Purchase: Our Buyer Protection covers your purchase from click to delivery so you can shop with peace of mind.
- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.