Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fresh Evum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool bag! For the summer is just perfect! Sewn at the highest level! In Moscow, I brought the courier home on the second day after the order! My evaluation to the store 5 +! Thank you!
Top
Received the parcel, although it went 3 months! thanks to the producer, everything is fine!!! I recommend.
Perfect
In 5 days delivered home, a bag for 5 points-in So as in the description. thank you
Very beautiful a hair folds small that I think but it is quite gra'd anyway
Excellent article, it was worth waiting for your arrival. The delay was in the post office of Mexico
Corresponds to the description, but I thought it would be a little more, not critical.
The bag is really nice. Well packed and fast shipping. I recommend the store
Everything is fine and most importantly quickly, I recommend the store
OK
cool
I don't know what to say about this backpack, for me it's perfect in size, its capacity is much greater than it seems, its finishes are very good, it is very comfortable, it has many habitacles to keep things, ultimately one of the best bandolera backpacks I 've ever tasted. I can fit my fuji xt20 photo camera with A perfect lens and plenty of space for accessories in the different pockets, the option of putting a bottle of water on the outside is perfect. I recommend it very good purchase.
Friends who will get can take without thinking. Really very nice and handy bag have enough pocket and wide inside. Seller really stand on top of the order and reply to messages. Thank you very much
Is SUPER. backpack looks exactly like the pictures, super workmanship, very good fabric, Multum pockets, fast delivery. backpack was worth this price. RECOMMEND.
Very good acquisition
Super!!!
Excellent handbag delivery fast
Very good product & suppliers