Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Fresh Evum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product, words like3a robot))
Great thing. I run every two days, and I forgot what a daily floor sweep is, considering, that I have three parrots, feathers and garbage daily a lot. The vacuum cleaner copes with this on a solid 4-ku. Minus the ball only for the fact that the corners are not always clean, but it's normal, considering, that the round vacuum cleaner can not stop in the corner
Great vacuum cleaner! An indispensable assistant. At home is a cat that constantly moles. We start every day, it's even easier to breathe)))
I wasnt sure about getting it but I must admit this is the best decision I've ever made ! the hoover works brilliant , all bits and pieces in place , the store posted within next day and it took only 8 days to.arrive from Spain ! I am very satisfied customer ♥️
Very well packed and for now work good!
Siurbia outlet, plauna Taip Pat. Išvalo visus NamUs.
Gyors szállítás, jó csomagolásban. Praktikus, és okos. Ideális családok számára akik nagy helységekkel rendelkeznek, és kevés idővel. Porszívózás is, felmosás is roppant egyszerű vele.
The vacuum cleaner reached 6 days from the warehouse in Spain to England. Very fast delivery. The vacuum cleaner itself is an excellent assistant! Two days as we have him, we try it for the whole family, we test it. After two days of use, I can say that this is a great thing! Several modes of dry and wet cleaning, a large container for dust collection. Came in full configuration. Dry cleaning is excellent, turned on and forgot. But wet cleaning has its own features. We have to periodically remove and rinse the cloth of the vacuum cleaner, we have two cats, a lot of wool. But the floors wash well, clean. I hate washing floors, for our family with two goats it's just a godsend!
Fast shipment and delivery. Cool thing, for daily maintenance of cleanliness.
Robot-Miracle!!! Came in 7 days to St. Petersburg! In the apartment mastered immediately, behaves independently and smartly, very convenient mode around the perimeter, under the sofas thoroughly cleans. After the usual vacuum cleaner collected two containers of dust in the apartment 60 square meters. M., the charter, crawled off on charging. Clever! Definitely, I recommend!!! After wet cleaning, I'll add a review.
It's okay. Recommend
Labai Geras robotukas,nupirkom Dar vieną dovanai
great product! The only downside is that I cannot buy another one from my country warehouse...
The V8 plus met expectations, aspire well, and surprised me with the mop, was very good, but the ad no information about it, just the V8s, missed guidelines and not found with ease in internet. The product arrived very fast, since out for delivery Brazil
Really fast delivery from Spain. Well packed. Really nice product and doing the job well. I was initially very sceptical about that kind of robot but it is really working nicely. I rcommend the store!
Pristatymas į Lietuvą 3 dienos, puikus no social insurance debt.
Super fast from Spain. Quiet and efficient.